Informativa sulle spedizioni

At Insight Cordless Lighting, we understand that timing, reliability, and presentation are essential. Every order is handled with precision and care to ensure a seamless delivery experience from our warehouse to your venue.

Order Processing

All orders are prepared and dispatched promptly following receipt of payment.

In-stock items: Dispatched within 1–2 working days
Pre-order items: Estimated dispatch dates will be clearly communicated at the time of order
You will receive a confirmation once your order has been shipped, including tracking details

Delivery Services

We partner with trusted global couriers to ensure fast, secure, and trackable delivery.

United Kingdom: Next working day delivery via premium courier services
International (Express): Typically 2–5 working days via DHL Express
Large or Project Orders: Tailored freight solutions (air or sea) arranged based on project requirements

All deliveries are fully trackable, and we are on hand to support you at every stage.

Duties, Taxes & International Shipping

For many international destinations, we offer a Delivered Duty Paid (DDP) service:

All duties and taxes are included upfront
No unexpected fees or delays at customs
Faster, smoother clearance for time-sensitive projects

If DDP is not applicable to your region, any import duties or taxes will be the responsibility of the recipient.

Shipping Costs

Shipping costs are calculated at checkout or included within your quotation, depending on the nature of your order.

For larger hospitality or commercial projects, we provide bespoke shipping solutions to ensure optimal efficiency and cost control.

Delays & Exceptional Circumstances

While we work with industry-leading logistics partners, delays can occasionally occur due to customs processing or external factors.

Should this happen, our team will proactively manage the situation and keep you fully informed—ensuring minimal disruption to your project or service.