Our Delivery Promise

Please be aware that due to the situation with Covid-19, there are production challenges and logistic restrictions that pose risks out of our control which can cause further delays. In these unprecedented times, we remain as agile as possible, putting the customers at the heart of our decisions to give the service we pride ourselves on, no matter how challenging. We cannot thank you enough for your understanding, patience and continued support. Please don’t hesitate to contact us on info@insightcordlesslighting.com may you have any concerns you wish to discuss.


UK Delivery

  • *Working days are Monday-Friday and do not include bank holidays.
  • Orders placed after 5pm GMT/BST for Next Day Delivery will be delivered within 2 working days.
  • Some postcode exclusions apply to our UK Next Day delivery services.
  • We are unable to ship to BFPOs or PO BOX addresses.
  • The purchase of gift vouchers does not contribute towards qualification for free delivery. For further information on our shipping, please see our FAQs or contact us on info@insightcordlesslighting.com.

Service

Delivery Price

Delivery Time

UK Standard Delivery

FREE for orders over £60

*£4.50 for orders under £60

2-4 working days 

(Subject to stock availability)

UK Next Day Delivery

£8.50

1-2 working days 

(Subject to stock availability)

Channel Islands Delivery

£16.50

2-4 working days 

(Subject to stock availability)


Note: Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.


Pre-Orders

  • Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
  • If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.


International Delivery

We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your order will usually be made within 5 working days of your order being placed but can take up to 30 working days (Subject to stock availability).



Service

Delivery Price

Delivery Time

United States

Delivery calculated at checkout. 

Excludes duty and taxes.

3-5 working days (Subject to stock availability)

Europe

Delivery calculated at checkout. 

Excludes duty and taxes.

3-5 working days (Subject to stock availability)

Rest of the world

Delivery calculated at checkout. 

Excludes duty and taxes.

5-10 working days (Subject to stock availability)



For all international countries, the price you pay will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.


Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia and Brazil. Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purposes. A shipment to a private individual cannot be sent to a business address.


Insight Cordless Lighting Ltd reserves the right to amend these delivery options at any time. Delivery methods are consistently being reviewed and customer feedback is welcomed. If you would like to contact us about delivery please get in touch either by emailing info@insightcordlesslighting.com or by phoning +44 (0)1487 773 211  (available 9.00am – 5.00pm from Monday to Friday, excluding bank holidays).

  • Worldwide delivery available
  • 2 Year Guarantee
  • Delivering Customer Satisfaction
  • 28 Day No Hassle Returns
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