Delivery

UK Delivery

• *Working days are Monday-Friday and do not include bank holidays.
• Some postcode exclusions apply to our UK Next Day delivery services.
• We are unable to ship to BFPOs or PO BOX addresses.
• **FREE Delivery is available for orders over £60. Please note we do charge delivery for orders over 12kg.

Service	Delivery Price	Delivery Time
UK Standard Delivery	**FREE for orders over £60 (Under 12kg) *£4.50 for orders under £60	2-4 working days  (Subject to stock availability)
UK Express Delivery	£8.50	1-2 working days  (Subject to stock availability)
Channel Islands Delivery	£16.50	2-4 working days  (Subject to stock availability)

Note: Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.

Pre-Orders

• Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
• If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

International Delivery

We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and may require a signature on delivery. Delivery of your order will usually be made within 5 working days of your order being placed but can take up to 10 working days depending upon customs clearance (Subject to stock availability). For pre orders please refer to the information on the product page and cart page of estimated shipping date.

Service	Delivery Price	Delivery Time
United States	Delivery calculated at checkout.  Excludes duty and taxes.	3-7 working days (Subject to stock availability)
Europe	Delivery calculated at checkout.  Excludes duty and taxes.	3-7 working days (Subject to stock availability)
Rest of the world	Delivery calculated at checkout.  Excludes duty and taxes.	5-10 working days (Subject to stock availability)

For all international countries, the price you pay will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier/courier company to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.

For commercial companies only:

This does not apply to residential customers - In order to process the Entry with United States Customs, clear and release the shipment, and have it delivered, the courier will require the following information and/or documents:

• Federal Tax ID # for the US based Importer of Record: EIN for companies and SSN for individuals. (Please provide the full name and address associated with the number provided)
  • Please be advised that a tax ID# (social security number for individuals, EIN for businesses/companies) is required by US Customs & Border Protection for all shipments importing at an overall value of $2,500 USD and above. (Or goods of Chinese origin subject to tariff regulations valued over $800 USD)
  • If the associated address with your IRS# differs from the invoiced address, please provide full associated address
  • If you have any inquiries as to why US Customs requires your EIN/SSN please refer to the official US Customs & Border Protection (https://www.cbp.gov/).
• Proof of IRS is now required by DHL to add customers who are providing their tax ID for the first time. We can provide a list of accepted forms.

Delivered Duty Paid (Incoterms 2021®)

Delivered duty paid (DDP) is a delivery agreement whereby (the seller) assumes all of the responsibility, risk, and costs associated with transporting goods to the buyer. This agreement includes paying for shipping costs, export and import duties, insurances and any other expenses incurred during shipping to the buyer's country. We can offer a DDP service to eligible countries. This service is only available for our commercial business customers. Please contact our customer service team to see if you are eligible for a DDP delivery service.

Advantages:

• This service usually provides a faster method for delivery, as the customs clearance procedure is shorter as duties and taxes have been paid in advance.
• For customers who are unfamiliar with importing, this offers a less hassle method.
• You will be aware of all costs associated with delivery and importing, with no additional fees when the goods arrive into your country.

Disadvantages:

• The buyer is not eligible to reclaim tax that has been prepaid on a DDP service. If you wish to reclaim your tax paid, then we advise you to use our standard DAP / DDU service. You would then pay the taxes and duties directly to customs authorities on import into your country.

 

 

Insight Cordless Lighting Ltd reserves the right to amend these delivery options at any time. Delivery methods are consistently being reviewed and customer feedback is welcomed. If you would like to contact us about delivery please get in touch by emailing info@insightcordlesslighting.com (available 9am – 5pm from Monday to Friday, excluding bank holidays).