We reserve the right to amend these delivery options at any time. Delivery methods are consistently being reviewed and customer feedback is welcomed. If you would like to contact us about delivery please get in touch by emailing info@insightcordlesslighting.com (available 9am – 5pm from Monday to Friday, excluding bank holidays).

United Kingdom

UK Standard Delivery (Mainland Only)

  • FREE for orders over £60* (Under 12kg)
  • From £4.50 for orders under £60
  • *Over 12kg (Heavy weight) you may be charged for delivery.
  • 1-3 working days (Subject to stock availability)

Northern Ireland, Isle Man and Channel Islands Delivery

  • From £18.00
  • 2-4 working days (Subject to stock availability)

Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.

International

We offer delivery of selected products from our website to most international destinations. This is a door-to-door service and may require a signature on delivery. Delivery of your order will usually be made within 5 working days of your order being placed but can take up to 10 working days depending upon customs clearance (Subject to stock availability). For pre orders please refer to the information on the product page and cart page of estimated shipping date.

United States

  • Delivery calculated at checkout. 
  • Includes duty and taxes.
  • 3-7 working days (Subject to stock availability)

Canada

  • Delivery calculated at checkout. 
  • Includes duty and taxes.
  • 3-7 working days (Subject to stock availability)

Europe

  • Delivery calculated at checkout. 
  • Excludes duty and taxes.
  • 3-7 working days (Subject to stock availability)

Rest of the world

  • Delivery calculated at checkout. 
  • Excludes duty and taxes.
  • 3-10 working days (Subject to stock availability)

Please note the above, the price you pay will include / exclude all relevant import duty and sales taxes. Please ensure you check with a member of the team before placing your order. If your order excludes import duties, as the recipient of the order, you must pay these duties and taxes directly to our carrier/courier company to release your order from customs. We recommend contacting a member of our team before placing an order.

Important notes for specific countries

United States

For our valued customers in the United States, we are pleased to confirm that all our prices now include import duties and taxes. This ensures a seamless and stress-free experience, eliminating unexpected charges and avoiding any delays at customs. By providing fully transparent, all-inclusive pricing, we aim to make your international purchasing journey as smooth and effortless as possible.

For commercial companies only:

This does not apply to residential customers - In order to process the Entry with United States Customs, clear and release the shipment, and have it delivered, the courier will require the following information and/or documents:

  • Federal Tax ID # for the US based Importer of Record: EIN for companies and SSN for individuals. (Please provide the full name and address associated with the number provided)Please be advised that a tax ID# (social security number for individuals, EIN for businesses/companies) is required by US Customs & Border Protection for all shipments importing at an overall value of $2,500 USD and above. (Or goods of Chinese origin subject to tariff regulations valued over $800 USD) If the associated address with your IRS# differs from the invoiced address, please provide full associated addressIf you have any inquiries as to why US Customs requires your EIN/SSN please refer to the official US Customs & Border Protection (https://www.cbp.gov/).
  • Proof of IRS is now required by DHL to add customers who are providing their tax ID for the first time. We can provide a list of accepted forms.
Spain

If you require delivery to Spain, you will need to contact a member of our team due to the restrictions in force with Spanish customs.

In 2023, Spain introduced stricter controls for the import of electrical and electronic equipment (EEE) from countries outside the EU.

These controls have been brought in to help with the strategy of improving the health and safety of the citizens and the environment. The controls also verify compliance with Waste electrical and Electronic Equipment (WEEE), Waste batteries and accumulators (RPyA) and Restriction of Hazardous Substances in electrical and electronic equipment (RoHS).

We therefore need to ensure that the Spanish importer has completed a registration in the Integrated Industrial Registry (RII) and that all of the required documentation is available to prove conformity to the standards at the time of import.

If the importer is not established in Spain, they will need to appoint an authorised Spanish representative. Approval needs to be received from Spanish Customs to release the shipment for free circulation.