Help & Advice

Frequently Asked Questions

Frequently asked questions and answers to product advice, our services, troubleshooting and helpful tips.

How can we help?
Can the cordless lamps be used outdoors?

Yes, our cordless lamps are designed to be used both indoors and outdoors. Please check your chosen lamps specification for IP Rating.

How long does it take to charge the lamps?

It will generally take between 5-6 hours to charge all our lamps. However please check the information on the product page for specific times. Recharging time can be influenced by temperature and humidity. A hot ambient temperature may increase charging time.

What is the life expectancy of the lamps?

All of our lamps are fitted with a rechargeable lithium polymer battery. These typically have a life expectancy of 500+ charges or roughly 1-2 years depending on usage. 

Please note; rechargeable batteries like to be charged. Prolonged inactivity or operating in high temperature, may impair performance and shorten the battery life. 

Can your products be used in my country?

More than likely, yes. Our charging equipment can be used around the world. It accepts a mains input from 100V–240V. We will supply you with a USB cable or the correct power adaptor for your country.

What is the light source used?

All our cordless lamps use an energy efficient LED bulb. Please check the information on the product page for full details on which LED bulb is installed within the lamp. The LED operating life is estimated to last 50,000 hours.

What's included?

All cordless lamps are supplied without charging accessories. You will need to select your preferred charging option. When you place a cordless lamp in your cart/basket you will be prompted to choose your charging option. We have various different charging options to choose from, each suitable for charging multiple quantity of lamps. The lamps will be delivered fully charged and ready to use.

The charging pad is inactive, with no indicator light.

Check the charging pad is connected properly with the power supply. Check the power adaptor being used is working correctly. Please ensure the power adaptor being used is a 5V 2A or 5V4A plug.

For charging trolleys please check the power driver box on the underside of the trolley. Please ensure all wires are correctly inserted.

For any further information please contact our customer support team.

What is the best way to store my lamps for an extended period of time when its not in use?

We recommend recharging the lamps every 2 months and leaving for no more than 3 months without charging. Store the lamp in a dry and cool place preferably no higher than 25c, elevated temperature will increase permanent battery discharge rate.

This prevents the battery from dropping below 2.50V per cell, triggering sleep mode. Li-ion will no longer be recoverable if kept below 2.00V per cell for more than a week.

The lamp is fully charged, but will not turn on using the remote control.

Please try pressing the on/off button on the base of the lamp. If the lamp still does not switch on please check the wires inside the lamp are connected correctly.

If you require further assistance please contact our customer support team.

How do I know my lamp is fully charged?

When the lamps are fully charged the indicator light inside the lamp will turn green. When the lamps are still charging they will show a red indicator light.

I accidentally damaged my cordless lamp, can I have it repaired?

Yes, every component of the cordless lamp is designed to be easily replaced. We can service and repair any cosmetic or component damage.

Please contact our customer support team or one of our distributors for more information.

My remote control will not work with my lamp?

Please check the lamp is powered by pressing the on/off button on the base of the lamp. Please also check the battery inside the remote, this may need changing.

If you require further assistance please contact our customer support team.

Is my cordless lamp covered by a warranty?

Insight Cordless Lighting warrants all products sold to be free from defects in materials and workmanship for a period of two (2) years. from the date of purchase. Insight Cordless Lighting shall repair or replace any part which is found to be defective within the warranty period. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one (1) year after the date of purchase.

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