Feedback form


Please complete the form below to help our team understand the fault.

Please complete the form below to help our team identify and isolate the issue. To speed up the process and handling of your issue please try explain the problem in detail. Please ensure you have read our poduct warranty policy here.



(*) How to remove the electronics?

For our CHARM and SOFIA range of lamps please use the silver handle on the base of the electronics and twist anti-clockwise to remove. FOR all other lamps you may be able to twist the electronics off by hand. If not please contact a member of our team.





Thank you for taking the time to complete this form. Once our support team recieve your feedback we will request for photos for the answers provided. Please ensure you have these ready to speed up the process. Upon inspection of the photos and feedback we will issue any replacement parts under warranty or request for the parts to be sent back for servicing by our engineers. You can read more details about our warranty policy here.

Please allow up to 48 hours for a reply.